This work tells the story of Lu Yong, one of Shanghai’s family doctor who got the highest score on patient feedback (‘the most trusted family doctor’). It is the story of how he worked hard to win patient’s trust and what he felt about his income, job satisfaction and career path as a family doctor, which has been an experimentally implemented system in Shanghai, China. The work took us 4 months. During our exclusive interview with a designer of Shanghai’s public health data management system, we found that the current data told only part of the story. To finish the other part, we would need to find out ways to illustrate quality of service rather quantity. Through indicator we selected by our own, we aimed at several most representational personnel to find out the ‘secret’ of enhancing quality and reveal correlation between data and real life cases.
What makes this project innovative?
（1）We’ve done differently on locating the interviewee. Traditionally, Journalists choose interviewees based on their experience and observation. But in our work, we do it differently. The interviewee we chose emerged from more than 7,000 family doctors through Big Data analyzing. We integrated data with interviews, field studies and character report.（2）This work discussed the relationship between data and reality. On one hand, we abandoned a fully quantitative perspective but focused on several indicators that we considered to be important. On the other hand, with solid field study, we tried to assess how our indicators actually worked and what it really meant. According to what we found, a lot of other factors influenced the indicators.
What was the impact of your project? How did you measure it?
The most important influence we made through this work was that, Shanghai’s Ministry of Public Health modified their previous way of assessing its family doctors. In 2018, the indicators we discussed and used will be weighed more in the government’s assessment forms. They started to realize that the quality rather than quantity means a lot. Another important difference we made was that more people starts to understand the situation that these family doctors are now facing. They, including Lu Yong, received a lot more media coverage. Lu was invited to talk about his experience and the audience sometimes encouraged him to be faithful in his job.
Source and methodology
First of all, we interviewed designers of Shanghai’s public health data management system, collecting data from a series of indicators noting every medical treatment process. Then, along with professionals, we discussed and defined the standard of ‘a good family doctor’ through a set of chosen indicators. Finally, we compared this set of indicators with our observation and interview and made some adjustment. We managed to design an assessment standard for ‘the most trusted family doctor’. We tried this standard with our personal experiences: by playing the role of a patient, we got a chance to know these doctors that we previously selected through indicators. Our experience further confirmed our standard.
From the presentation layer, we use HTML for static elements, Typescript for page logic. For the realization, optimization and animation, we use HTML5+WEBGL’s Egret engine as its basic framework. Through Baidu Map’s API, we are able to know about the user’s location so that we can provide location-based information. From the logic layer, we use JAVA for programing, Mybatis framework for interact with persistence layer. From the Persistence layer, we use open-sourced MYSQL for high-speed data storage and loading.